Strong Authentication by Default
Medications, controlled substances, and patient records deserve more protection than a username and password. PharmaLink supports two-factor authentication using time-based one-time passcodes (TOTP), so a compromised password alone cannot open an account. Organizations that manage identity centrally can connect their identity provider through SAML single sign-on, keeping account provisioning, deactivation, and password policy under your existing controls.
Positive Identification at the Point of Dispense
A growing number of states require positive identification of the person performing a dispense. PharmaLink meets this with WebAuthn biometric verification — Face ID, Touch ID, or passkeys — required at the moment of dispensing or inventory adjustment. The requirement is configurable per account: apply it to all dispenses, to controlled substances only, or turn it off where your state does not require it. The result is a dispense record tied to a biometric identity check, not just a login session. Review your state’s rules in our dispensing regulations library.
A Tamper-Evident Record
When a board inspector or auditor asks what happened, the answer should be in the system, not in someone’s memory. PharmaLink keeps append-only user activity logs — entries are added, never edited or deleted — alongside per-record change history showing what changed, when, and by whom. Dedicated audit reports cover patient data access and change history, so you can demonstrate exactly who viewed or modified a patient’s information during any period.
Access Scoped to the Role
Not everyone in the practice needs to see everything. PharmaLink provides granular, per-location role permissions covering dispensing, administration, reports, billing, inventory, and mail order. A dispensing technician at one location, a billing manager across three, and an administrator over the whole group each see exactly what their role requires — and nothing more. Permissions are location-aware, so multi-site groups can delegate confidently.
Documented Acceptance, State by State
Compliance extends to the agreements themselves. PharmaLink maintains versioned Terms of Service and Privacy Policy acceptance records, including state-specific variants, so there is a durable record of which user accepted which version of which document, and when.
Accessible Labels, Even Where the Rules Are Strictest
Prescription-label accessibility is regulation now, not just good practice, and a growing number of states are writing it into law — with Washington’s accessibility rules among the most stringent in the country. PharmaLink is built for that bar: every dispense prints a compliant label, and patients can open an accessible version from a QR code on the package — a clear, screen-reader-friendly page with large text and translation support for patients who prefer another language. When your state tightens its accessibility requirements, your labels are already there.
Security in Service of Compliance
These controls are not abstract IT policy — they map directly to the obligations of a dispensing practice: verifying who dispensed, protecting patient information, restricting access to controlled inventory, and producing records on demand. Together with automatic PDMP reporting and the audit-ready records in reporting and analytics, they let your program withstand scrutiny without scrambling.
Talk Through Your Requirements
Every state, and every practice, draws these lines a little differently. Contact us to discuss your state’s positive-identification and record-keeping requirements and see how PharmaLink’s controls are configured in practice.