Implementation & Support
Dispensing in Days, Not Months
Most practices go from application to their first dispense in as little as 3 business days — and the team that launches you is the team that answers the phone in year five.
Before You Start
What to Have Ready
There is no long prerequisite list. If you can put your hands on these five things, you can start this week — and if something is missing, our team helps you sort it out rather than sending you away to come back later.
- Your state license information and DEA registration if dispensing controlled meds
- A list of your most commonly prescribed medications (or an EHR report)
- A few square feet of secure, lockable storage
- One staff member who will own day-to-day dispensing
- A standard computer and internet connection
The Short Version
About Two Hours of Your Time and Up and Running within a Week
The most common reason practices put off dispensing is the assumption that setting it up will consume the office for a month. It does not. PharmaLink does the configuration, credentialing legwork, and formulary build; your team's total involvement is roughly a half-hour application, one formulary conversation, and an hour of training.
- 3-7 business daystypical time to first dispense
- ~2 hoursof your team's time, start to finish
- No IT projectweb-based — nothing to install
Step by Step
What Implementation Actually Looks Like
Day 1
Apply online
Complete the application and compliance documents online with e-signature — no printing, no faxing. Our compliance team reviews your state’s dispensing and licensing requirements with you as you go, so nothing surfaces as a surprise later.
Your part: About 30 minutes of paperwork.
Day 1–2
Build your opening formulary
We start from your actual prescribing patterns, not a generic starter kit. Bring a list of what you prescribe most, or a report from your EHR, and we build a stocking formulary around it — and price it with you.
Your part: One working session with your account manager.
Day 2–3
Equipment and software setup
We’ll walk you through configuring your label printer and barcode scanner. The software is web-based, so there is nothing to install, no server to buy, and no involvement needed from an IT vendor.
Your part: Plug in two devices and follow our step-by-step guide.
Day 3
Train your team
Training runs about an hour and covers the staff who will actually dispense. The workflow is short by design — scan, confirm, print — so most teams are comfortable before the session ends.
Your part: One hour, whoever dispenses.
Day 3+
Dispense
Once you have your inventory, a dispense takes 15 to 30 seconds, and PDMP reporting for controlled substances runs automatically in the background.
Your part: Hand a patient their medication.
After Launch
Support Is the Product, Too
Getting live is the easy part. A dispensing program succeeds or fails on what happens in month six, when a staff member leaves, a state rule changes, or a medication goes on backorder. That is the part we staff for.
A named account manager
Reach a person who knows your account Monday through Friday, 8am to 7pm ET — not a ticket queue or a call tree. Outside those hours we monitor the application and email continuously.
Ongoing training as needed
We train your team at launch and for as long as you dispense. New hire? We train them. New location? We train it. Our team is there for you when you need assistance.
Compliance help, not a link to go read
Dispensing rules vary by state and change over time. Our compliance team answers the questions that apply to your practice, backed by our published guides on state regulations, PDMP reporting, and labeling.
Proactive program review
We flag opportunities in your stocking levels and workflow before you have to ask — because a program that quietly underperforms is the most common way dispensing fails.
What Practices Told Us
Every Practice We Onboarded Rated It 5 Out of 5
We survey every practice after onboarding, and again once they are dispensing. These are their answers, not our estimates.
- 100%rated their onboarding 5 out of 5
- 100%always got timely updates and replies
- 4.9 / 5customer support satisfaction
PharmaLink onboarding survey, October 2024 – November 2025 (26 responses), and customer survey, December 2024 – January 2025 (12 responses).
Since we started [dispensing] medications the team has been very supportive. Training from staff was quick and useful. The software is extremely user friendly.
My account manager continues to go above and beyond for our business. She is readily available, answers questions fully, and is able to address any issues that arise.
[Our PharmaLink team has] been so quick to respond and address any questions or concerns.